《空乘广播词与话术完整指南 (2025年版)》
空乘广播词：完整脚本范例与航空英语词汇
✈️ 您是否曾好奇空乘人员在广播时究竟说了些什么？
无论您是常旅客、英语学习者，还是正在接受机组人员培训，理解空乘广播都至关重要。这些广播稿经过精心设计，旨在确保乘客安全、航班准时，并提供专业的机上体验。
本指南将真实的空乘广播脚本范例、航空英语词汇和播报技巧融为一体，是您进行学习、教学或专业培训的宝贵资源。
1) 什么是航班广播？（以及为何重要）
✈️ 空乘广播是机组人员（有时也包括机长）从乘客在登机口排队那一刻起，到飞机降落后最终告别为止，所发布的一系列结构化信息。您可以将其视为空中旅程的路线图——它们确保了乘客的安全、航班的准时，并让乘客随时了解情况。
🔒 安全与合规
每份广播稿的核心都是安全。清晰的航空广播确保乘客：
- 正确系好跨过臀部的安全带 🛡️
- 知道紧急出口的位置 🚪
- 了解如何使用氧气面罩 😷 和救生衣 🛟
- 在紧急情况下迅速听从指示 🚨
一份始终如一的乘客安全广播稿在最关键的时刻能够减少混乱，从而挽救生命。
⏰ 准时运行
航空公司依靠精确的沟通来确保航班时刻表的紧凑。航班广播支持：
- 高效的登机顺序 🚶♀️🚶♂️
- 正确放置随身行李 🧳
- 乘客将座椅和小桌板调回竖直位置 🪑
- 遵守电子设备使用规定 📱✈️
如果没有清晰的广播，延误和中断将更为常见。
😊 乘客体验
广播也影响着乘客在机上的感受。从温馨的“欢迎登机”到关于以下内容的及时更新：
- 机上服务（餐食、饮品、免税品）🍽️🥤🛍️
- 颠簸预警 🌬️
- 预计抵达时间 🛬
- 转机和行李提取 🎒
这些更新能够建立信任，减轻压力，特别是对于紧张的飞行者或国际旅客。
📚 供学习者与航空专业人士参考
对于 ESL students 和航空培训生而言，广播同时也是一门实用的航空英语课程。它们对于以下方面具有不可估量的价值：
- 练习空乘航空英语 💬
- 准备机组面试 🎤
- 机上服务培训 🧑✈️
- 为出国旅行的英语学习者提供听力练习 🌍
无论您是有抱负的机组人员，还是只想作为乘客更好地理解广播，掌握这些脚本都是一项必不可少的技能。
2) 航班广播的类型（登机 → 抵达）
航班的每个阶段都有其独特的广播脚本。这些并非随意而为，它们遵循着为安全、效率和乘客安心而设计的通用结构。以下是最常见的航空广播类型，并附有示例、目的和最佳实践说明。
💡 提示：您可以将这些作为课程计划中的小标题，或作为机组人员培训手册的一部分。
✈️ Flight Announcement Quiz: Fun English Practice for ESL Learners
2.1 🛫 预登机广播（登机口）
目的： 提醒提前登机组——通常是携带幼儿的家庭、需要特殊协助的乘客以及头等舱和商务舱旅客。这确保了需要更多时间的乘客能够无压力地登机。
范例脚本：
“Good afternoon. This is the pre-boarding announcement for Flight 1023 to London. We now invite passengers with small children and those requiring special assistance to board at this time. First- and business-class passengers are also welcome to board.”
重要性： 为登机口的秩序和公平奠定基础，避免拥挤，并让优先登机乘客感到安心。
2.2 🎟️ 普通登机广播
目的： 以分组或分排的方式开始主要登机流程。让乘客了解信息并确保高效登机。
范例脚本：
“Welcome aboard Flight 778 to New York. At this time, we are pleased to begin general boarding. Please have your boarding passes and photo ID ready. Boarding will proceed by groups as shown on your passes. Thank you for your cooperation.”
2.3 🛟 安全演示广播
目的： 发布核心乘客安全广播脚本。这是法律要求，且通常在各航空公司间标准化。它解释了安全带、出口、氧气面罩、救生衣和安全须知卡。
范例脚本：
“Ladies and gentlemen, please direct your attention to the crew as we review the safety features of this aircraft.
- Seatbelts: Fasten by inserting the metal tip into the buckle.
- Exits: This aircraft has six emergency exits. The nearest exit may be behind you.
- Oxygen masks: If cabin pressure drops, masks will fall from above. Pull down, secure over nose and mouth, and breathe normally.
- Life vests: Located under your seat. Slip it over your head, secure the strap, and inflate outside the aircraft.”
3) 空乘广播脚本英文范例
以下是您可以直接使用的简洁、专业的脚本范例。请保持措辞简单、语速稳定、语气友好。
3.1 Pre-Boarding (Gate)
“Good afternoon. This is the pre-boarding announcement for [Airline] Flight [Number] to [Destination]. We invite passengers needing special assistance and families traveling with small children to board now at Gate [X]. General boarding will begin in 10 minutes.”
3.2 General Boarding
“Welcome aboard! We are now boarding [Airline] Flight [Number] to [Destination]. Please have your boarding pass and ID ready. Today we’ll board by groups as shown on your pass. We appreciate your cooperation.”
3.3 Safety Demonstration (Passenger Safety Announcement Script)
“Ladies and gentlemen, please direct your attention to the crew for a brief review of the safety features of this aircraft.
- Seatbelts: Fasten by inserting the metal tip into the buckle; tighten by pulling on the strap.
- Exits: This aircraft has [number] emergency exits. The nearest exit may be behind you.
- Oxygen masks: If needed, masks will drop from the panel above. Pull to start oxygen flow, secure over nose and mouth, and breathe normally before helping others.
- Life vests: Located under your seat. Slip over your head, secure the strap, and inflate outside the aircraft.
Please read the safety card in your seat pocket and follow all crew instructions.”
3.4 In-Flight Update (Captain or Purser)
“This is your captain speaking. We’re at cruising altitude of [35,000 feet] with smooth conditions expected. Estimated arrival in [City] is [Local Time]. In-flight service will begin shortly.”
3.5 Turbulence
“Attention, passengers. We’re expecting turbulence. Please return to your seats and fasten seatbelts. Lavatories are temporarily unavailable. Thank you for your cooperation.”
3.6 Pre-Arrival / Descent
“We’ll begin our descent in approximately 30 minutes. Please return to your seats, fasten seatbelts, raise seatbacks, and stow tray tables and carry-on items. Local time in [City] is [Time], with [weather brief].”
3.7 Arrival & Farewell
“Welcome to [City]! The local time is [Time]. Please remain seated with seatbelts fastened until the seatbelt sign is off. Use caution when opening overhead bins. Baggage claim is located in [Area/Carousel]. Thank you for flying with [Airline] — we look forward to seeing you again.”
4) 航空英语词汇与关键短语（扩展速查）
🛫 Boarding / Pre-boarding / Final boarding call
登机的不同阶段。Pre-boarding 适用于家庭、需要协助的乘客或高端旅客。Final call 意味着登机口即将关闭。
👉 “This is the final boarding call for Flight 372 to Paris.”
🧳 Carry-on items
随身行李，指允许带入客舱的小型行李，可存放在头顶行李架或前排座椅下方。
👉 “Please place all carry-on items in the overhead compartment or under the seat in front of you.”
💡 Seatbelt sign
座椅上方的指示灯，告知乘客系好安全带。用于起飞、降落或颠簸时。
👉 “The seatbelt sign is now on. Please remain seated with your belts fastened.”
🪑 Tray table / Seatback (upright)
在起飞和降落时必须收起并竖直。
👉 “Please return your seatbacks to the upright position and stow tray tables.”
🍴 Galley
飞机上的厨房区域，机组人员在此准备餐食和饮品。
👉 “We kindly ask passengers not to gather near the galley area.”
☁️ Cruising altitude
主要飞行高度（通常为30,000–40,000英尺）。
👉 “We have reached our cruising altitude of 35,000 feet.”
⬇️ Descent
飞机在降落前降低高度。
👉 “We will begin our descent into Seoul shortly.”
😷 Oxygen mask
如果客舱失压，会从上方掉落。拉下，罩住口鼻，在帮助他人之前先戴好自己。
👉 “If oxygen masks appear, pull one toward you and secure it firmly over your face.”
🛟 Life vest
座椅下方的漂浮装置，仅在离开飞机后充气。
👉 “Your life vest is located beneath your seat. Inflate only when leaving the aircraft.”
🚪 Emergency exits
用于疏散的门/翼上出口；可能在您身后。
👉 “Please take a moment to locate the nearest exit.”
🎟️ Boarding pass
进入飞机所需的旅行证件。
👉 “Please have your boarding passes and identification ready for inspection.”
🛄 Checked baggage
存放在飞机货舱中的行李。
👉 “All oversized bags must be checked as checked baggage.”
📱 Airplane mode
飞行期间必须启用的手机/设备设置。
👉 “Please switch all electronic devices to airplane mode.”
🛑 Taxi / Taxiing
飞机在起飞前或降落后在地面上的移动。
👉 “We are now taxiing to the runway.”
🛫 Takeoff
飞机离开地面。
👉 “Flight attendants, please be seated for takeoff.”
🛬 Landing
飞机降落在跑道上。
👉 “We will be landing in 15 minutes.”
🧑✈️ Cabin crew / Flight attendants
负责乘客安全和服务的机组人员。
👉 “If you need assistance, please ask a member of the cabin crew.”
🎧 Public Address (PA) system
用于广播的内部通话系统。
👉 “Ladies and gentlemen, this is an announcement over the PA system.”
🧾 Safety card
座椅口袋中的说明卡，显示紧急程序。
👉 “Please review the safety card located in your seat pocket.”
🔔 Call button
座椅上方的按钮，用于请求机组人员协助。
👉 “If you need anything, press the call button above your seat.”
🚻 Lavatory
飞机上的洗手间。
👉 “There is a lavatory at the front and rear of the cabin.”
🛒 Duty-free
国际航班上提供的免税购物服务。
👉 “We will shortly begin our duty-free service.”
⏰ Estimated Time of Arrival (ETA)
预计抵达目的地的时间。
👉 “Our ETA into New York is 5:15 PM local time.”
🌍 Local time
抵达城市的时间，通常与出发地时间不同。
👉 “The local time in London is 9:30 AM.”
🌡️ Cabin pressure
客舱内的气压。如果气压下降，氧气面罩会自动弹出。
👉 “In case of a cabin pressure change, masks will drop automatically.”
📢 Turbulence
飞机颠簸摇晃的气流运动。
👉 “We are expecting turbulence. Please fasten your seatbelts.”
🪪 Identification (ID)
登机所需的护照或国民身份证。
👉 “Please present your ID with your boarding pass.”
5) 如何进行清晰、专业的广播
- 使用简单语言： 避免行话；使用简短、直接的句子。
- 保持简洁： 只包含关键信息（安全、时间、行动）。
- 专业语气： 礼貌、冷静、友好；语带微笑。
- 语速与发音： 语速适中；清晰发音。
- 积极措辞： 如“请保持坐姿”而非否定句。
- 文化敏感性： 使用包容性词语；清晰的通用短语。
- 应急准备： 熟悉脚本，保持冷静，提供分步指导。
- 练习与反馈： 定期排练；请求同行评审。
- 现场适应： 根据延误、天气、服务变化进行更新。
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